Customer Success Manager

Customer Success Manager

About Doceree


Doceree is a growing AdTech start-up delivering innovative solutions. As the first global network of physician-only platforms for programmatic messaging, Doceree is transforming the digital communication landscape in the global healthcare industry. Doceree provides the most comprehensive solution to Healthcare and Lifesciences advertisers to reach the target audience in the most effective and efficient way through programmatic digital advertising.


Our Core Belief


Technology can connect the fragmented healthcare ecosystem to deliver information when it is most needed to improve patients’ outcomes.
We are expanding our footprints across the globe and enhancing our services, offering, and developing new products and solutions to address the unmet needs of industry. Doceree is operating in 22 countries currently with offices in NY, India and London.


About The Job


Position Title: Customer Success Manager
Department: Customer Success
Job Scope: India
Location: Delhi/Noida, India
Reporting to: Senior Director- Customer Success
Work Setting: Onsite


Purpose of the Job


As a Manager/Sr. Manager – Customer Success, is responsible for successful campaign implementation, on-going client management, campaign KPI achievement, campaign renewal and feature upsell, ensuring timely and profitable results for both our customers and Doceree. This role demands a young professional with an understanding of the media/creative agency industry and healthcare with a proven track record of account management.


Key Responsibilities


  • Customer Relationship Management:
    1. Build and maintain strong relationships with key clients in the healthcare industry, serving as a trusted advisor and advocate for their success.
    2. Conduct regular business reviews with strategic clients to assess satisfaction, identify opportunities for improvement, and drive value realization.
  • Cross-Functional Collaboration:
    1. Collaborate closely with Sales, Product, and Support teams to ensure seamless coordination and alignment in delivering value to customers.
    2. Act as a liaison between customers and internal teams, advocating for customer needs and driving prioritization of product enhancements and support initiatives.
  • Customer Success Operations:
    1. Develop and implement processes and best practices to optimize customer success operations, including onboarding, adoption, retention, and renewal processes.
    2. Establish key performance indicators (KPIs) and metrics to track and measure customer success outcomes, driving continuous improvement and accountability.
  • Strategic Account Management:
    Collaborate with Sales teams to identify upsell and cross-sell opportunities, driving revenue growth and expansion within existing accounts.


Qualifications Requirement: Experience, Skills & Education

  • Qualification: Bachelor’s Degree and Master’s degree in any discipline
  • Experience: Minimum 2 years of experience in Pharma organization or advertising agency or digital agency. Digital Health and/or Pharma experience is a plus.
  • Excellent written and verbal communication skills including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
  • Independent, self-starter who thrives in start-up environments (resourceful, creative, passionate, adaptable, embraces challenge, etc.)

Why Explore a Career at Doceree

Be a Part of the Revolution in Healthcare Marketing. Innovate with Us to Unite and Transform the Healthcare Providers (HCPs) – Ecosystem for Improved Patient Outcomes.
Doceree has been recognized and certified two times in a row – Best places to work NJ 2023, Great Place to work 2023.
If you are passionate about health technology and have a knack for turning complex concepts into compelling narratives, we invite you to apply for this exciting opportunity to contribute to the success of our innovative health tech company.

Doceree India Benefits
Below are the competitive benefits that will be provided to the selected candidates basis their location.

  • Competitive Salary Package
  • Generous Leave Policy
  • Flexible Working Hours
  • Performance-Based Bonuses
  • Health Care Benefits

Doceree DEI Vision & Mission

Doceree DEI (Diversity, Equity & Inclusion) is to create and sustain a one team culture globally with a mission to provide equal opportunity to people from diverse social, cultural, physical and psychological backgrounds and do not discriminate on the basis of race, colour, religion, national origin, sex, age, citizenship status, disability status, genetic information, sexual orientation, or gender identity or expression of an otherwise qualified individual, or membership in any other class protected by applicable law.
Doceree fosters an inclusive culture by inculcating a sense of belonging within our ONE team through appropriate behaviours, policies and systems, while also being fair to one and all.
To support this Doceree has taken formal strides with a 5C model and 4E’s pledge, to ensure, encourage and exhibit our commitment to DEI, and move towards our DEI vision. Please click to know more details – Doceree Progresses Diversity, Equity and Inclusion in the Workplace –


    Apply now

    Please provide the following information and we will get back to you soon.

    Upload Resume